Effective date: August 4, 2026
Applies to the Khatwa mobile application (iOS and Android) and
khatwa.app
This Privacy Policy explains how Value and Growth
("Khatwa," "we," "us," or "our") collects, uses, shares, and protects information when
you use the Khatwa mobile application (the "App"), which connects customers with
independent fashion designers and boutiques for browsing, consultations, custom
orders, and purchases.
1. Information We Collect
1.1 Information you provide directly
Account information: name, email address, phone number, and password when you create an account, or your name/email if you sign up via Google or Apple Sign-In.
Profile information: profile photo, and — for designers/boutiques — business name, business description, category, and business address.
Content you upload: photos, videos, posts, reels, and stories you or a business account create and publish in the App.
Messages: content of chat messages you send to designers, boutiques, or customers through the in-app chat.
Consultation and booking details: consultation requests, scheduled dates/times, and related notes.
Orders and purchases: items ordered, order history, delivery addresses, and order status.
Support communications: anything you send us when contacting support.
1.2 Information collected automatically
Device and usage data: device model, operating system version, app version, and general usage/diagnostic data used to keep the App running reliably.
Log data: IP address, access times, and crash/error reports.
1.3 Information collected via device permissions
The App requests the following device permissions. We only access this data when you actively use the related feature, and you can revoke any of these at any time in your device Settings.
Permission
Why we ask
Camera
To let you take photos for your profile, product/content uploads, or chat.
Photo Library
To let you select and upload existing photos/videos, and to save photos you capture in the App.
Microphone
To support voice/video calls within the App.
Contacts
Only if you choose to share a contact or invite someone from your address book.
Calendar
To help you add and manage scheduled design consultations.
1.4 Payments
Payments for orders, consultations, and subscriptions are processed through a
third-party payment gateway (MyFatoorah)
via a secure checkout screen. We do not collect or store your full card number,
CVV, or banking credentials on our servers — that data is handled directly by the
payment processor under its own privacy policy.
2. How We Use Your Information
To create and manage your account and authenticate you (including via Google/Apple Sign-In)
To operate core features: browsing boutiques, booking consultations, chatting, posting/viewing content, and placing orders
To process and fulfill orders, bookings, and subscription payments
To send order updates, booking confirmations, and service-related notifications
To respond to support requests
To maintain the security, integrity, and reliability of the App
To comply with legal obligations
We do not use your information for third-party advertising, and the App does not contain third-party ad networks.
3. How We Share Your Information
With designers/boutiques or customers you interact with: information needed to fulfill a consultation, order, or chat (e.g., your name, delivery address, and message content) is shared with the relevant business or customer.
Service providers: hosting and infrastructure providers, our payment processor, and cloud services (e.g., Firebase) that help us operate the App, under confidentiality and data-processing obligations.
Legal reasons: if required by law, legal process, or to protect the rights, property, or safety of Khatwa, our users, or the public.
Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
We do not sell your personal information.
4. Content Visibility
Posts, reels, stories, and business profile content published by designers/boutiques
are visible to other users of the App as part of the App's core browsing/discovery
experience. Chat messages are only visible to the participants of that conversation.
5. Data Retention
We retain your information for as long as your account is active or as needed to
provide the App's services, comply with legal obligations, resolve disputes, and
enforce our agreements. You may request deletion of your account and associated
data at any time (see Section 8).
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect
your information, including secure transmission (HTTPS) and secure local storage
of authentication tokens on your device. No method of transmission or storage is
100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Access and correction: you can review and update your profile information in the App.
Deletion: you can request deletion of your account and personal data by contacting us at inquiry@vgaadvisory.com.
Permissions: you can revoke camera, photo library, microphone, contacts, or calendar access at any time in your device Settings.
Marketing communications: you can opt out of non-essential notifications in the App's settings.
If you are located in the European Economic Area, United Kingdom, or other regions
with data protection laws, you may have additional rights (such as data portability
or the right to lodge a complaint with a supervisory authority). Contact us to
exercise these rights.
8. Account Deletion
Khatwa is developed by Value and Growth (VGA).
To request deletion of your Khatwa account and associated data:
Send an email to inquiry@vgaadvisory.com from the email address or with the phone number registered on your Khatwa account.
Use the subject line "Account Deletion Request" and include the phone number or email address associated with your account so we can verify your identity.
We will confirm receipt of your request within a few business days and complete the deletion within 30 days of verifying your identity.
You will receive a confirmation email once your account and associated data have been deleted.
What gets deleted
Once your deletion request is verified and processed, the following are permanently deleted from our systems:
Data type
Deleted?
Account profile (name, email, phone number)
Yes
Business / vendor profile details
Yes
Chat messages and conversation history
Yes
Uploaded photos and files
Yes
App activity and usage data tied to your account
Yes
What may be retained, and for how long
Some information may be retained after account deletion where we have a legitimate legal, security, or financial obligation to do so, for example:
Transaction and payment records (e.g. subscription invoices) may be retained for up to 7 years to comply with applicable tax, accounting, and financial regulations.
Information necessary to detect fraud, resolve disputes, or enforce our agreements may be retained for a limited period as required by law.
Backups containing your data are rotated and fully purged within 90 days of account deletion.
9. Children's Privacy
The App is rated 13+ and is not directed at children under 13. We do not knowingly
collect personal information from children under 13. If you believe a child has
provided us with personal information, please contact us so we can remove it.
10. International Data Transfers
Your information may be processed and stored in countries other than your own,
including Kuwait.
We take steps to ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will update the "Effective
date" above and, for material changes, provide additional notice (such as an in-app
notification).